Regional Credit & Collections Specialist - Remote work

Regional Credit & Collections Specialist - Remote work

Join Our Team at Convoy – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, Convoy is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

At Convoy, we don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, Convoy is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Convoy Supply?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and Long-term disability coverage

If you're driven to make an impact, build strong relationships, and contribute to something that matters — Convoy Supply is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

The Regional Credit & Collections Specialist oversees credit risk of customers and advises on the course of action for credit applications. The Manager supervises outstanding account balances and commences appropriate actions to ensure collection of slow paying or high-volume accounts.

Responsibilities

• Analyze new credit applications, which will include credit investigations and limit recommendations
• Monitor and adjust credit limits for existing customer base as needed
• Credit granting authority up to $100K without further approvals required
• Work with more senior department staff to determine when additional security is required to mitigate risk, gather security as directed.
• Determine when to place customers on credit hold
• Review orders failing credit validation to determine if they can be released
• Make collection calls to follow up on past-due or exceeding credit limit customers
• Work closely with the Cash Receipts department to accurately process payments as well as communicate with customers on the various payment platforms available to them
• Meet Company and Department goals to ensure the portfolio maintains a high level of success
• Provide a professional, courteous customer service experience to our internal & external customers
• Communicate frequently with internal partners to aid in dispute resolution, account concerns, etc.
• Complete account reconciliations as needed
• Prepare monthly aging report and concern reports within established timelines

Requirements

• 2 – 5 years in a credit granting role preferably in a building construction environment
• College certificate or diploma – business related (Finance, Accounting, Administration) desired
• Confident negotiating skills for collecting accounts in arrears
• Microsoft Office proficient
• Familiar with ERP systems
• Ability to think independently as well as work with a team
• Ability to nurture and develop both internal and external customer relationships
• Excellent verbal and written communication skills
• Ability to work in a high-volume environment
• Ability to work from home, remote set up